Are you tired of your screen going black every time you receive a call? This frustrating issue can be caused by a variety of factors, including software glitches, hardware problems, or incorrect settings. In this article, we will explore the possible reasons behind this issue and provide you with step-by-step solutions to fix it.
Understanding the Problem
Before we dive into the solutions, it’s essential to understand why your screen might be going black when you get a call. Here are a few possible explanations:
Software Glitches
Software glitches can cause your screen to malfunction, leading to a black screen when you receive a call. This can be due to a bug in the operating system or a third-party app.
Hardware Problems
Hardware problems, such as a faulty proximity sensor or a malfunctioning screen, can also cause your screen to go black when you get a call.
Incorrect Settings
Incorrect settings, such as a screen timeout set to a short duration or a feature that turns off the screen during calls, can also cause your screen to go black.
Troubleshooting Steps
To fix the issue of your screen going black when you get a call, follow these troubleshooting steps:
Step 1: Check Your Screen Timeout Settings
The first step is to check your screen timeout settings. If your screen timeout is set to a short duration, it may be causing your screen to turn off during calls. To check your screen timeout settings:
- Go to your device’s settings app
- Select “Display” or “Screen”
- Look for the “Screen timeout” or “Sleep” option
- Set the screen timeout to a longer duration, such as 30 seconds or 1 minute
Step 2: Disable the Proximity Sensor
The proximity sensor is a feature that detects when your phone is close to your ear and turns off the screen to prevent accidental touches. However, this feature can sometimes malfunction and cause your screen to go black during calls. To disable the proximity sensor:
- Go to your device’s settings app
- Select “Advanced features” or “Motion”
- Look for the “Proximity sensor” option
- Toggle the switch to disable the proximity sensor
Step 3: Check for Software Updates
Software updates can often fix bugs and glitches that cause issues like a black screen during calls. To check for software updates:
- Go to your device’s settings app
- Select “Software update” or “System update”
- Check for any available updates
- Download and install the update
Step 4: Reset Your Device
If none of the above steps work, you may need to reset your device to its factory settings. This will erase all your data, so make sure to back up your device before doing so. To reset your device:
- Go to your device’s settings app
- Select “Backup & reset” or “System reset”
- Select “Factory data reset”
- Follow the prompts to complete the reset process
Additional Solutions
If the above troubleshooting steps don’t work, here are some additional solutions you can try:
Disable the “Turn off screen during calls” Feature
Some devices have a feature that turns off the screen during calls. To disable this feature:
- Go to your device’s settings app
- Select “Calls” or “Phone”
- Look for the “Turn off screen during calls” option
- Toggle the switch to disable the feature
Use a Third-Party App
There are several third-party apps available that can help you fix the issue of your screen going black during calls. Some popular options include:
These apps can help you keep your screen on during calls, even if your device’s proximity sensor is malfunctioning.
Conclusion
A black screen during calls can be frustrating, but it’s often an easy issue to fix. By following the troubleshooting steps outlined in this article, you should be able to resolve the issue and keep your screen on during calls. Remember to check your screen timeout settings, disable the proximity sensor, and check for software updates. If none of these steps work, you may need to reset your device or use a third-party app to fix the issue.
Preventing Future Issues
To prevent future issues with your screen going black during calls, here are some tips:
Regularly Update Your Device
Regular software updates can help fix bugs and glitches that cause issues like a black screen during calls. Make sure to check for updates regularly and install them as soon as they become available.
Use a Screen Protector
A screen protector can help protect your screen from scratches and cracks, which can cause issues like a black screen during calls.
Avoid Overcharging Your Device
Overcharging your device can cause issues with your screen, including a black screen during calls. Try to keep your device charged between 20% and 80% to prevent overcharging.
By following these tips, you can help prevent future issues with your screen going black during calls and keep your device running smoothly.
Final Thoughts
A black screen during calls can be a frustrating issue, but it’s often an easy problem to fix. By understanding the possible causes of the issue and following the troubleshooting steps outlined in this article, you should be able to resolve the issue and keep your screen on during calls. Remember to regularly update your device, use a screen protector, and avoid overcharging your device to prevent future issues.
Why does my screen go black when I get a call?
The screen going black when receiving a call is a common issue experienced by many smartphone users. This problem is often caused by a feature called “Proximity Sensor” or “Proximity Detection.” The proximity sensor is designed to detect when the phone is held close to the user’s ear during a call, and it automatically turns off the screen to prevent accidental touches and conserve battery life. However, sometimes this feature can malfunction or be triggered by other factors, resulting in the screen going black unnecessarily.
Other possible causes of this issue include software glitches, faulty screen settings, or conflicts with third-party apps. In some cases, the problem might be related to the phone’s case or accessories, which can interfere with the proximity sensor’s functionality. To resolve the issue, it’s essential to identify the underlying cause and apply the appropriate solution.
How do I disable the proximity sensor on my Android device?
Disabling the proximity sensor on an Android device can vary depending on the phone model and operating system version. On some devices, you can disable the proximity sensor by going to Settings > Advanced features > Motions and gestures > Proximity sensor. On other devices, you might need to access the Developer options by going to Settings > About phone > Build number (tap seven times) > Developer options > Proximity sensor.
Once you’ve located the proximity sensor settings, toggle the switch to disable it. Keep in mind that disabling the proximity sensor might affect other features that rely on it, such as automatic screen brightness adjustment. If you’re not comfortable disabling the proximity sensor, you can try other solutions, such as adjusting the screen settings or using a third-party app to override the proximity sensor’s functionality.
Can I stop my screen from going black during calls on an iPhone?
Yes, you can stop your screen from going black during calls on an iPhone by adjusting the screen settings. Go to Settings > Display & Brightness > Auto-Lock, and select a longer time interval, such as 5 minutes or Never. This will prevent the screen from turning off automatically during calls. Alternatively, you can also disable the “Proximity Sensor” feature by going to Settings > Accessibility > Touch > Proximity Sensor.
However, it’s essential to note that disabling the proximity sensor on an iPhone might require a jailbroken device or the use of a third-party app. If you’re not comfortable with these options, you can try using a screen protector or case that doesn’t interfere with the proximity sensor’s functionality. Additionally, you can also try restarting your iPhone or updating to the latest iOS version to resolve any software-related issues.
What are some common screen settings that can cause the screen to go black during calls?
Certain screen settings can cause the screen to go black during calls, including the Auto-Lock feature, Screen Timeout, or Power Save Mode. If the Auto-Lock feature is set to a short time interval, the screen might turn off during calls, especially if the proximity sensor is triggered. Similarly, if the Screen Timeout is set too low, the screen might turn off prematurely.
To resolve this issue, try adjusting the screen settings to a longer time interval or disable the Power Save Mode during calls. You can also try disabling any third-party apps that might be controlling the screen settings or interfering with the proximity sensor’s functionality. By adjusting the screen settings, you can prevent the screen from going black during calls and ensure a smoother user experience.
Can third-party apps cause the screen to go black during calls?
Yes, third-party apps can cause the screen to go black during calls, especially if they’re designed to control the screen settings or proximity sensor. Some apps, such as screen savers or power-saving apps, might interfere with the proximity sensor’s functionality or override the screen settings, causing the screen to turn off during calls.
To resolve this issue, try closing or uninstalling any third-party apps that might be causing the problem. You can also try checking the app’s settings or permissions to see if they’re controlling the screen settings or proximity sensor. By removing or adjusting these apps, you can prevent the screen from going black during calls and ensure a smoother user experience.
How do I reset my phone’s proximity sensor?
Resetting the proximity sensor on your phone can vary depending on the device model and operating system version. On some devices, you can reset the proximity sensor by going to Settings > Advanced features > Reset > Reset proximity sensor. On other devices, you might need to access the Developer options by going to Settings > About phone > Build number (tap seven times) > Developer options > Reset proximity sensor.
Alternatively, you can try restarting your phone or performing a factory reset to restore the default settings. If the issue persists, you might need to visit a authorized service center or contact the manufacturer’s support team for further assistance. By resetting the proximity sensor, you can resolve any software-related issues and prevent the screen from going black during calls.
What are some common accessories that can interfere with the proximity sensor?
Certain accessories, such as phone cases or screen protectors, can interfere with the proximity sensor’s functionality, causing the screen to go black during calls. If the case or screen protector is too thick or has a design that blocks the proximity sensor, it can trigger the screen to turn off unnecessarily.
To resolve this issue, try removing the case or screen protector and see if the problem persists. You can also try using a different case or screen protector that’s designed to work with the proximity sensor. By choosing the right accessories, you can prevent the screen from going black during calls and ensure a smoother user experience.